Managing and supporting over 8,000 users in the
mortgage industry is something we do and we enjoy. UCG’s commitment to "doing it
right" is reflected in the additional staff and resources it has dedicated to the
mortgage banking group.
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Every hour we handle many technical support calls to assist new users with
using our applications. |
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Every day our client
service reps proactively help clients realize the benefits from our services. |
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Every month our central
billing group invoices 1,000 mortgage clients. |
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Every year new solutions are released from our
development staff to enhance our services. |
Contact us:
Two Washingtonian Center
9737 Washingtonian Blvd., Ste. 100
Gaithersburg, MD 20878-7364
301/287-2500 · Fax 301/287-2039
Maintained by echo@ucg.com
Technical
Support:
ECHO end-users can get help with any technical issues or application
questions by contacting our technical support help desk toll-free M-F – 8:00 a.m. – 6:00 p.m. EST.
Every call is logged in our call tracking system to ensure timely,
accurate responses, and forecasting/productivity reports. The backbone of the help desk is
a triage system of specialists trained to either rapidly solve the problem or escalate it
to a higher level of technical support.
Call 1-888-711-2500 or email us at echotech@ucg.com
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Client Services:
Our ECHO client services representatives offer customers proactive
support. From finding the right person with an answer about a HUD policy, to helping a
company maximize their use of an application in the most efficient way, to providing free
phone training to a brand new user -- our representatives are advocates for our customers.
Each representative brings firsthand mortgage knowledge and a combined 55+ years mortgage
banking experience. Many were users of ECHO at previous jobs and relate to our users’
environment from firsthand experience.
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Training :
Due to the dynamic environment of the mortgage industry ECHO makes training a high
priority.
- ECHO's Account Representatives provide free phone training on the use of ECHO applications.
- We also provide on-site, customized training upon request. To contact an ECHO representative for price and product information, call 1-888-711-2500 or email us at echotech@ucg.com
Billing:
ECHO customers require an invoice be sent to corporate with transaction
charges by users at the correspondent or branch level and broken out by product and
charges. In some cases one invoice has charges for hundreds of users at different
locations with transactions and charges for the dozens of service options used that month.
Over 1,000 invoices are sent out each month with a high level of detail so our customers
can internally reconcile their charges. Our billing group and our client services are
available through a toll-free call to 1-800-929-4824 extension 2356, M-F – 8:00 a.m. – 6:00 p.m. EST to handle any billing
questions.
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Development
Staff:
ECHO's growth depends on our ability to add value to the mortgage process. Working
closely with the business staff, ECHO’s development team focuses on faster, more
reliable electronic solutions for our user environment.
Our development team has application, communications, client-server, mainframe, imaging,
X12, DB2, Delphi, Visual Basic, C++, Unix and XML related experience. Our applications are
designed to be open and flexible. The Q/A staff works closely with
the developers to ensure a close to 100% bug-free release. Plus, UCG’s corporate IT
group assists when projects require additional resources.
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11300 Rockville Pike Suite 1100 · Rockville, MD
20852-3030
301/287-2500 · Fax 301/816-0147
echo@ucg.com |